Much
more than just another Call Centre - we can add
significant additional capability to your current
customer management operations.
Offshore pricing but UK
based - we compete on price with the Offshore Call
Centre providers but maintain higher standards of
performance and customer satisfaction. We create and
maintain new UK based service positions - making a
positive stand against the 80,000 UK service
positions that have already been lost overseas.
Track record of adding significant value within your
customers relationship - usin
g
the right mix of technology and people skills
Voicentre provides a cost
effective way for you to outsource either all or
some of your inbound customer calls. From occasional
sales enquiries to full customer service inbound
responses, we have the experience and capability to
help. our UK based Call Centres utilise the latest
technology complete with comprehensive back up and
support.
Voicentre is part of 1st
Locate UK Limited - an innovative provider of call
centre, billing management outsourcing services. 1st
Locate operates from 3 sites, directly employing
over 100 staff.
Small volume - call answering for Small Business's.
a low cost facility providing you with total phone coverage, ensuring your calls are always answered to your required standards.
Large volume - from simple call answering to entire customer service operations
Voicentre is able to provide immediate support to your short or long term project
We operate 3 UK based Call Centres
We are the developers of Actius Agent, software that enables us to operate your billing, customer service, marketing or arrears functions
On site warehousing for product dispatch or returns.
On site Mailing production - full print and fulfillment services
Calls answered within trained hunt groups as per your required discipline ( i.e message taking, brochure dispatch, sales enquiry, etc)
* Sales responses
lines* Ecommerce response lines* Brochure
request lines* Overflow call handling
* Media response lines* Message handling
* Technical
support helplines
Above are just a few of the tasks our
clients entrust us to perform on their behalf.
- clients are also able to outsource
complex tasks such as credit control, billing
management and payment processing
Voicentre also provide an in-house print and fulfilment function including warehouse despatch & receipt.
Need a billing, customer service, call
centre or collections system? We are the developers
of - Actius Agent.