Voicentre call handling

Voicentre is part of 1st LOCATE ® the customer service management company which provides a comprehensive range of services through a number of trading styles and subsidiaries. Operating from 2 sites in Yorkshire, our headcount is currently around 100 but is expected to rise throughout 2007 with the opening of our third site. Our core business revolves around services that are outsourced to us (customer services, call centres, credit control, billing management or account recovery) - primarily because we are able to improve efficiencies, productivity and performance, yet introduce major cost saving benefits in the process. We also operate a number of Consumer orientated websites that enable individual customers to benefit from some of the services we can offer

1st Locate is a privately owned Limited company with a track record of stability and profitability. Turnover for 2007 will be in the region of £4 million and staff numbers will be around 130.

1st Locate utilise the latest technology available to the Call Centre industry but also develop in-house software solutions to maximise the efficiency and capabilities of call centre operations.

1st Locate were early adopters of Swyx IP telephony and are an accredited reseller of Swyx solutions.

UK based contact centre excellence

Much more than just another Call Centre - we can add significant additional capability to your current customer management operations. Offshore pricing but UK based - we compete on price with the Offshore Call Centre providers but maintain higher standards of performance and customer satisfaction. We create and maintain new UK based service positions - making a positive stand against the 80,000 UK service positions that have already been lost overseas. Track record of adding significant value within your customers relationship - using the right mix of technology and people skills
How do we achieve this?
Intelligent call routing that enables the right strategy to be employed for every call, customer and eventuality. UK based staff trained to the highest standards. Telephony and computing infrastructure that provides the highest efficiencies together with the ability to convincingly outperform traditional solutions and practises. In addition to maintaining 2 high tech call centres, we also offer on site warehousing and print/fulfillment solutions making us one of the few call centres capable of handling product returns and despatching high volume mailings.

Unrivalled speed to market - irrespective of your requirements, we genuinely can offer a solution that enables the delivery of your operational requirements without delay - literally! - We have taken over whole customer service operations within 48 hours. We maintain a bank of telephone numbers plus within minutes. We only use server based telephony technology and our current configuration is unique in the UK Call Centre market providing us with a considerable advantage over traditional call centres with mainstream PABX/PBX equipment. Full voice recording, skills based routing, IVR, DTMF and the ability to interact with web based applications and websites are just some of the features offered by the technology utilised within Voicentre.
Telephone Corporate sales on 0113 297 7588. 1st Locate UK Limited , 3 Leodis Court, Leeds LS11 5JJ

2007 - New pricing announced

new small business package introduced - £20 pm + 30p per 30 second call

2007 - printing and fulfillment

on site warehousing available for printing, dispatch and product return

UK call centres v Offshore Solutions?
Can we compete on price? - Yes - our pricing structure enables you to justify retaining operations within the UK. We have removed the primary reason for you to take your contact centres offshore.

Can you compete on capability, efficiency and productivity - Yes - but our view is that we exceed this by some margin.

What does the UK consumer prefer? Our research demonstrates that UK consumers prefer (by a considerable margin) to deal with UK based call centre staff.

Why continue to create customer disharmony by managing your consumer relationships offshore? We can compete with and better many of the primary reasons for taking your operations Offshore.

Add value to your customer relationships, add value to your bottom line and support the UK labour market; let Voicentre provide you with the solutions, pricing benefits and expertise that has led to many organisations moving operations overseas.

Voicentre is a subsidiary of 1st Locate and already successfully manages contact centre operations within the UK on behalf of major Utilities, Local Government and Retailers