Whenever you have cause to maintain some or all of your customer relationship by telephone and mail, voicentre has the people, facilities and expertise to help. not only can we introduce new levels of efficiency, we can also reduce the costs you are presently incurring when managing these tasks yourselves.

Voicentre provides a cost effective way for you to outsource either all or some of your inbound customer calls. From occasional sales enquiries to full customer service inbound responses, we have the experience and capability to help. our UK based Call Centres utilise the latest technology complete with comprehensive back up and support.

Disaster Recovery.  All organisations should maintain a Disaster Recovery contingency plan. Telephony, systems and maintaining an ability to service your customers is essential in today's modern workplace. We offer tailored disaster recovery plans to meet your exact requirements - contact us for further information. Our Disaster Recovery support can include emergency overflow arrangements whereby operations are routed through to our own Contact centres or total disaster recovery cover whereby operations are switched over to a dedicated contact centre designed and maintained to your requirements. We operate fully operational and supported sites that can be staffed in the event of a disaster recovery situation. These sites are fully equipped as operational contact centres, housing 6 and 8 seat call centre podiums, each equipped with high spec PC's on a Server 2003 network, sophisticated telephony together with advanced call routing, monitoring and call recording software. Additionally, we are able to house mirrored versions of your own operating systems, configured as they would be in your own offices. Immediate resources include around 100 seats of fully configured call centre operations with a further 200 seats available subject to lead times. Contact centres are based in West Yorkshire and North Yorkshire and we are also able to offer a disaster recovery plan that enables you to relocate your staff temporarily to one of our contact centres.

Overflow	Customer Service
Return mail processing	Payment processing
Disaster recovery	Media response
Media response	Application processing
Credit control	Support desk

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