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Supporting
business with comprehensive tracing, debt recovery and
data s
RETURN MAIL HANDLING & MAILING PREVENTION SERVICES
from 1st Locateare
RETURN MAIL HANDLING
 1st
Locate
® are one of the
largest trace collect agencies iOrganisations throughout the UK outsource a variety of
services to us (debt recovery, credit control, billing
management or customer services) - primarily because we
are able to improve efficiencies, productivity and
performance, yet introduce major cost saving benefits in
the process.
Our services are provided with all the professionalism,
security and integrity that clients enjoy when they
select a Full Member of the CSA - Credit Services
Association.
Many organisations are subjected to large volumes of return mail. There can be many causes of this but invariably, this can be as a result of incorrectly
addressing correspondence items, or the recipient may have gone away or the address may be inaccessible.
Return mail processing - how does it work?
1st Locate become the return address for all undelivered
mail items (we provide you with a return address to
print on the reverse of your envelopes). As items are
returned to us, each mail item is scanned or recorded
and entered to a daily update file. Once recorded to the
data file, each item is securely shredded and a
certificate of shredding supplied. A daily update file
is provided to you, updating your systems with the fact
that mail to an individual account is being returned.
This enables you to prevent further mailings and
undertake action to identify whether the recipient has
moved or the address is erroneous. Our secure
processing facility is able to handle literally millions
of items. Costs for the service are surprisingly low and
remove the headache of handling multiple sacks of
returned postal items.
Some clients take this service one stage further and ask
us to identify the root causes and remedial action for
the returned mail items. This can even include the
supply of a new a address for the recipient.
Mailing prevention
services: 1st Locate are able to identify and classify the
likelihood of a person still being in residence at any particular address in the
UK. Upon receipt of a potential mailing file, we are able to data screen each
item and classify in the following way:
1/. Addressee in
residence |
2/. Addressee - evidence
to support not in residence |
3/. Addressee has moved
address. |
This is
achieved by collating data evidence to support whether a person is still in
residence or whether there is evidence to support that they have moved on.
This
service is suitable for many organisations, particularly Debt Collection
Agencies.
Imagine
mailing a file of 100,000 cases during a Collections flow. In postage costs
alone this could amount to £27,000 plus production and stationery costs (likely
total costs approaching £45,000). Suppose 10% of the cases had moved address. If
you knew this fact then you would not send the mail item. You would instead turn
your attention to tracing a new address. Sending mailings to 5000 cases would
cost £2700-£4500 per mailing run (you may use a two or three letter strategy
thus increasing your costs 2-3 times). By using 1st Locate mailing prevention
services, you could identify those 5000 cases and refrain from sending the
mailing. We are able to process large data files within 24 hours,
returning the data to you with our classification of residency. This then
enables you to decide which of those cases should receive a mailing. This
service is priced to ensure that you enjoy considerable savings compared to the
costs of mailing all items.
Other variations to
our service include correction and re-despatch.
Postal items that are undelivered are received at our return mail warehouse.
Where addresses are incorrect and differ to the Royal Mail PAF file, these are corrected and the mail item re-despatched. Where the item has been returned because the recipient has moved away, will result in the new forwarding address being obtained from our Express Address product. The item will then be re-despatched to the new address. We are even able to
accommodate problems and provide solutions where the property is inaccessible arranging secure timed delivery to the recipient at that or another address.
By using 1st Locate for return mail processing, you can suppress additional mailings at an earlier stage (saving valuable postage and production costs), have the problem professionally resolved and re-commence mailing activity in the knowledge that you can be sure your correspondence is reaching the intended recipient.
Our research has shown that some organisations continue to send mail to recipients four or five times after the first piece of mail has been returned.
We supply our products &
services to the Gas, Water & Electricity, Banking, Legal, Finance and
other industries. Our ability to trace people combined with our approach
to resolving problems has ensured we are one of the fastest growing
companies in the debt recovery & tracing sector.
We now have a portfolio
consisting of major Utility suppliers, Banks, Local Authorities & Finance
Companies. We tailor our services to each client's individual needs -
these range from 1st Locate providing a 'client branded' inhouse credit
control or arrears management unit to our own LCS branded debt recovery
division.
If you have small portfolio or even a single bad
debt and you would like us to recover a bad debt on your behalf,
CLICK HERE
to instruct us.
No success No fee!
Prospective Clients
with larger volumes of bad debts
requiring recovery should
CLICK HERE
and we will forward you more
details and our bulk pricing tariff.
All of our people search and
tracing activities are undertaken in full compliance with the relevant
legislation and we are full members of the Credit Services Association.
Additionally, we hold a comprehensive Data Protection Registration and are
Licensed under the Consumer Credit Act by the Office of Fair Trading
1st Locate UK Limited, 3 Leodis Court, Leeds LS11 5JJ
Tel +44 (0) 113 297 7508
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1stlocate contact centres - UK call centre solutions v
Offshore Solutions?
 Can
we compete on price? - Yes - our pricing structure
enables you to justify retaining operations within the
UK. We have removed the primary reason for you to take
your contact centres offshore.
Can you compete on capability, efficiency and
productivity - Yes - but our view is that we exceed this
by some margin.
What does the UK consumer prefer? Our research
demonstrates that UK consumers prefer (by a considerable
margin) to deal with UK based call centre staff.
Why
continue to create customer disharmony by managing your
consumer relationships offshore? We can compete with and
better many of the primary reasons for taking your
operations Offshore.
Add value to your customer relationships, add
value to your bottom line and support the UK labour
market; let 1stlocate Voicentre provide you with the
solutions, pricing benefits and expertise that has led
to many organisations moving operations overseas.
Voicentre is a subsidiary of 1st Locate and already
successfully manages contact centre operations within
the UK on behalf of major Utilities, Local Government
and Retailers.
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